NOTICE:  We are taking immediate action to address the global IT outage that occurred this morning and working as quickly as possible to restore the full functionality of our systems.  Depending on the length of the interruption, there may be a delay in our normal service times.   We appreciate your patience as we work to restore normal operations and will update you as we know more.

Virology

Dear Valued Pathline Client:

During this time of great uncertainty, I want to assure you that Pathline is open for business and will process your specimens. We take the health and safety of our team members and clients very seriously and are following all CDC guidelines at our laboratory and with our couriers Like most businesses, we have been making modifications to our processes and schedules and wanted to send you an update on our status.

  • We continue to process specimens during our regular business hours and report results with minimal impact to our turnaround time.
  • Our couriers (and FedEx for clients outside NY/NJ) continue to pick up specimens on their regular schedules and are taking every precaution to keep themselves and our clients safe.
  • Many of our team members are now working remotely, but our hours of operation have not changed.
  • If you need assistance or have any questions about our services or your specimens, please do not hesitate to contact us:
    • Client Services Department:
      • Ellen Singh – ESingh@Pathlinelabs.com, 551-206-5249
      • Dalia Metwalli – DMetwalli@Pathlinelabs.com, 201-674-2615
    • Logistics:
      • Keith Logan – Klogan@Pathlinelabs.com, 551-262-0501
    • Billing Department:
      • Alexis Jones – Ajones@Pathlinelabs.com, 845-274-6013
    • Should you have any medical concerns, please contact our Medical Director
      • Gregory S. Henderson, M.D. – ghenderson@Pathlinelabs.com, 201-61-7280 ext. 315

This is a very fluid situation and we will continue to communicate any changes to our plan. We are committed to continue to provide the high-quality testing services that you have come to expect. We will continue to communicate any changes to our plan, as things develop.

We hope that you and your employees are safe and healthy and we are available to assist in any way we can.

Sincerely,

Frank Moser, CEO